The county Department of Water Supply said Monday that because of the ongoing COVID-19 pandemic, the suspension of in-person payment collections and customer service inquiries is extended through May 31.
DWS will accept only telephone, online, auto-payment, mail or payments left in a secured DWS payment drop box while the state’s stay-at-home order and other emergency provisions remain in effect.
To pay a bill online, visit www.hawaiidws.org, click either the “Pay Your Bill Online” or “Pay Online” tab and follow the self-service portal. Customers wanting to pay by phone should call toll- free 844-216-1994 anytime. There are no fees for these services.
For more information about no-charge payment options, call customer service at 961-8060 during normal business hours or email email@example.com.