State establishes new webform for filing unemployment claims; back-dated claims will be honored

UPDATE

HONOLULU — The Department of Labor and Industrial Relations today announced the establishment of a new webform for filing unemployment claims that is available 24/7.

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Individuals can file claims by using a new online webform and choosing to either file a new claim or continue an existing claim.

“Simplifying the web-based application process and establishing an internal phone bank will allow individuals to file claims on a timelier basis,” said DLIR Director Scott Murakami. “I sincerely apologize for the difficulties our community has encountered with our online site for filing claims, but please do not come into our offices as we need everyone’s help to ensure the safety of the community and our staff.”

The safest and most efficient way to apply for unemployment benefits is through the new webform at:

https://huiclaims.hawaii.gov/#/

The state will back-date claims and deposit unemployment benefits for eligible individuals that were unable to file their claims due to the overload on the online filing system.

Individuals filing claims will need an account for depositing funds into (savings or checking), financial institution routing number, and an account number. To be best prepared, please have the contact information and dates of employment for all of your employers over the past 18 months.

The department is still taking appointments and resetting passwords during normal business hours of 7:45 a.m. to 4:30 p.m.:

Password reset: (808) 762-5751

Phone appointments: (808) 762-5752

The local unemployment offices remain closed to walk-in and in-person services to help arrest the spread of COVID-19.

PREVIOUSLY

The Department of Labor and Industrial Relations announced today the availability of two phone numbers to help process unemployment claims while the department works on fixing the current online claims filing process.

The following phone numbers are for resetting passwords and making appointments for over-the-phone applications:

Password reset: (808) 762-5751

Phone appointments: (808) 762-5752

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Those numbers are available during normal business hours of 7:45 a.m. to 4:30 p.m.

Unemployment offices statewide remain closed to walk-in and in-person services.

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