Boeing unauthorized 737 work issue should have been caught years earlier, NTSB says

Reuters On Tuesday, National Transportation Safety Board Chair Jennifer Homendy attends a NTSB hearing on the Alaska Airlines Boeing 737 MAX door accident at NTSB headquarters in Washington. REUTERS/Kaylee Greenlee Beal

WASHINGTON — The head of the National Transportation Safety Board said on Wednesday the Alaska Airlines Boeing 737 MAX 9 mid-air emergency was entirely avoidable because the planemaker should have addressed unauthorized production work long ago.

“This accident should have never happened. This should have been caught years before,” NTSB Chair Jennifer Homendy told reporters on the second day of a hearing into the Jan. 5 incident.

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“There have been numerous, numerous Boeing audits, FAA audits, compliance reviews, compliance actions plans, noting a history of an unauthorized work, unauthorized removals,” she added.

She said added there was no guarantee the issue would not occur again.

Boeing created no paperwork for the removal of 737 MAX 9 door plug — a piece of metal shaped like a door covering an unused emergency exit — or its re-installation during production, and still does not know what employees were involved. The plug was missing four key bolts when it was delivered to Alaska Airlines, NTSB has said.

Boeing did not immediately comment.

If Boeing had learned from prior unauthorized work, “then this would have been caught and this would have been prevented,”

Homendy said, adding the board is also scrutinizing the Federal Aviation Administration’s oversight of Boeing.

“We have a lot of questions — there was information known,” Homendy said about FAA oversight of Boeing, citing defects, missing and incorrect documents, as well as incorrect policies that “have been issues for years. This is not new.”

Homendy has questions about FAA audit procedures and whether Boeing previously received advance notice of reviews and asked if they were too focused on reviewing paperwork.

After the incident, the FAA barred Boeing from expanding production beyond 38 planes per month and announced a 90-day review of the planemaker and has required significant quality and manufacturing improvements before it will allow the planemaker to hike production.

FAA Administrator Mike Whitaker said in June the agency was “too hands off” in Boeing oversight. The FAA’s approach before the mid-air accident was “too focused on paperwork audits and not focused enough on inspections,” Whitaker added. The FAA has also boosted the number of inspectors at Boeing and Spirit factories.

“We will continue our aggressive oversight of the company and ensure it fixes its systemic production-quality issues,” the FAA said Wednesday.

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