Due to the ongoing COVID-19 pandemic, the county Department of Water Supply will continue offering in-person services by appointment only through Oct. 30.
Due to the ongoing COVID-19 pandemic, the county Department of Water Supply will continue offering in-person services by appointment only through Oct. 30.
Customers and members of the public may schedule an appointment to start a new water service, obtain help with an existing water account, or receive other in-person assistance during this time.
In-person payment collections and unscheduled in-person services remain suspended through October. To maintain safety, customers wanting to pay their water bill are asked to do so remotely using the no-fee payment options, while walk-in visitors lacking an appointment will be asked to schedule one for assistance.
To make an appointment, please call one of the following office numbers weekdays, excluding holidays: 961-8060 in Hilo, 887-3030 in Waimea and 322-0600 in Kona.
For more information about no-fee payment options, please call one of the customer service offices during normal operating hours. Email correspondence may be sent to dws@hawaiidws.org.
