Couple who lost home to eruption file lawsuit against their insurer, Lloyd’s of London

  • HOLLYN JOHNSON/Tribune-Herald file photo Fissure 8 fountains as viewed June 19 from Luana Street in Leilani Estates.
  • Courtesy photo Philip and Lanell Haysmer.

An elderly couple who lost their Leilani Estates home due to the ongoing Kilauea eruption is taking their insurer to court for allegedly acting in bad faith.

Philip and Lanell Haysmer, who were insured through Lloyd’s of London, filed their insurance claim May 24 after their house on Luana Street was destroyed, apparently from a fire caused by the eruption.


But, after two months, they aren’t any closer to getting their claim approved, said their lawyer, Jeffrey Foster. He said the Haysmers, who are in their 70s, are living in a friend’s garage and are in urgent need of assistance.

“They are delaying, delaying, delaying,” Foster told reporters. “They aren’t providing any type of guidance or decisions.”

The Haysmers are suing underwriters at Lloyd’s and other parties assigned to handle the claim in Hilo Circuit Court. Lloyd’s, headquartered in the United Kingdom, doesn’t have offices or employ claims adjusters in the state, according to the suit.

Foster, who said more lawsuits will be coming against Lloyd’s, said the couple has not been told if their claim will be approved or denied. He alleges the insurer and its representatives have been unresponsive, leaving the Haysmers living without the assistance, including aid for relocation expenses, that they paid for through the policy.

In contrast, the couple’s claim with their auto insurer, GEICO, was processed and paid promptly, Foster said.

“We want these lawsuits to change what is going on in Puna,” he said. “We want these lawsuits to be the impetus of change in Puna.”

Adding to their burden is that Lanell Haysmer, 70, suffered a stroke that resulted in a coma the day before the eruption started May 3. She was released from Hilo Medical Center on May 4.

“They paid their premium, and when it comes time to pay the claim, Lloyd’s has done nothing,” Foster said.

More than 700 homes have been destroyed by the eruption.

Like many residents of Lava Zone 1, the Haysmers had a choice between the Hawaii Property Insurance Association and surplus line carriers such as Lloyd’s.

Robert Joslin of Hawaii Public Adjusters assists homeowners with their claims. He said many of the problems he is seeing are with Lloyd’s of London policies.

Overall, Joslin said issues include people not getting paid or only receiving partial payments, and missed deadlines for responding to people’s claims.

“I am seeing a lot of bad faith activity on the part of carriers and some of the adjusters,” he said.

Joslin said he was contacted by two law firms that are seeking class-action lawsuits and would like to use him as an expert. He said that might be premature if the claims haven’t been formally denied.

During a lava insurance forum Saturday in Pahoa, Jeremiah Hutchins described having a similar problem as the Haysmers. He said he has coverage through Lloyd’s, but he keeps getting passed around to different people every couple of weeks, and he hasn’t seen any progress after two months.

Joslin said a lot of claims are handled by third or fourth parties and they change from policy to policy with Lloyd’s, so he’s not seeing much consistency.

“People tell me, ‘I got my Lloyd’s coverage.’ Which one?” he said. “We’re dealing with (people in) at least five different states.”

According to the lawsuit, the Haysmers filed their claim with Aloha Insurance, which sold them the Lloyd’s policy.

John Mullen &Co., a defendant in the case, was assigned to be the claim’s adjuster. A month later, they were informed the claim was being transferred to a second claims adjusting firm called Affirmative Risk Assessment, located in Arkansas.

A representative of John Mullen &Co. said they were unable to comment and had not seen the lawsuit.

Specialty Program Group LLC, which owns Monarch E &S Insurance Services, named in the lawsuit as Lloyd’s “correspondent,” also is listed as a defendant.

The Haysmers filed a complaint against Lloyd’s with the state Insurance Division on June 27.

An insurance division spokesperson said they had received 28 complaints related to the eruption. Three have been resolved, 22 are being investigated and three were withdrawn by the consumer.

The lawsuit claims breach of contract, breach of implied covenant of good faith and fair dealing, violation of state deceptive practices act, and civil conspiracy.

They are seeking payments under their insurance policy, attorney fees and punitive damages.


Contact information for a Lloyd’s representative wasn’t immediately available.

Email Tom Callis at

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